Return & Refund Policy
1. Digital products
Jazzpdf supplies digital PDF arrangements. When a paid order is completed, access is normally provided immediately. Because a digital file can be copied after delivery, change-of-mind refunds may be limited after access has been provided. This policy does not limit rights that cannot lawfully be excluded under applicable consumer law.
2. File defects and incorrect delivery
Contact us if a file is corrupted, inaccessible, incomplete, materially different from the listing, or otherwise defective. Include your order number, purchase email, a short description of the problem, and screenshots or other useful evidence where available. We will investigate and, where appropriate, correct, replace, or re-provide the file at no charge.
3. Refunds
If Jazzpdf cannot reasonably correct or replace a verified defective file, we may issue a refund to the original payment method. We may also review promptly reported duplicate accidental purchases or clear wrong-item purchases. Refund decisions are made in good faith and remain subject to applicable mandatory consumer rights.
4. Support review period
Please contact us within 14 days of purchase when possible so that we can investigate quickly. This is a customer-service review period, not a reduction of any statutory remedy or limitation period that applies to you.
5. Effect of an approved refund
Once a refund is approved, active guest download links for the refunded order may be revoked. The original payment provider controls the time needed for a refund to appear in your account. If the issue is file access rather than payment, we may issue a replacement file or a fresh secure download link instead.
6. How to contact us
Send refund, delivery, or file-quality questions to jazzpdf@jazzlib.com. We aim to acknowledge requests promptly. For product-use permissions, see the Terms of Service.